Email is the only contact route we publish: [email protected]. One address handles everything — questions about our content, corrections, privacy requests, account problems, advertising and support payments.
Petoniki is the publisher responsible for this website and for the content published on it. What we publish, and what we do not claim, is described on the About Us page.
What to write to us about
Corrections and source suggestions. Editorial questions about a page. Accessibility problems, which we treat as defects to be fixed rather than preferences. Partnership enquiries and press requests. Privacy requests about your personal information. Problems with your account. Questions about a support payment. An advertisement that looks misleading or out of place. A comment you think should be reviewed.
To help us answer, include the address of the page you are writing about — the URL from your browser — and say what you would like us to check or change. For a correction, the source you believe is correct helps more than the complaint alone.
Reporting a correction
If something we published is wrong — a factual mistake, an outdated recommendation, a missing safety warning, a broken source, or wording that reads as more certain than the evidence allows — tell us the page and, if you can, what you believe is correct.
We investigate, correct or annotate the page once the point is confirmed, and the change is recorded through our normal revision history. The process is described on the Editorial Policy page.
Advertisers and commercial enquiries
Advertisers and brands can book space with us directly, including sponsored placements. We do not operate a self-service advertising system, so an advertiser who wants to place advertising writes to the address above. Every direct submission is reviewed before it can appear on the site.
Writing to us about advertising gives you no say over editorial content: advertisers, sponsors and affiliate partners get no approval rights, and buying space does not buy a favourable verdict. What we accept, and what we refuse, is set out in the Advertising Disclosure.
Privacy, accounts and support
For anything to do with your personal information — a question, a copy of what we hold, or a request to delete it — write to the same address. How we handle personal information, and the rights you have, are described in the Privacy Policy.
You can delete your account yourself through the account tools, or ask us to do it. For a support payment, write to us about a charge, a payment problem or cancelling monthly support. If the payment platform offers no cancellation control, ask us and we will stop future charges. How support works is set out in the Support Policy.
Veterinary questions
Petoniki is not a veterinary practice, and we cannot diagnose, prescribe or advise on an individual animal. Email is not the place to ask whether a symptom is serious, and we cannot answer an urgent question in time to matter.
If your animal is unwell, contact a licensed veterinarian or an emergency veterinary hospital in your area. Our health articles are background preparation for that consultation, not a substitute for it; the Medical Disclaimer explains how to read them and when to stop reading and call a professional.
What we can answer is general: what a page says, where a statement came from, or how our content is researched and reviewed.
What we cannot do
We cannot recover a pet record once it has been deleted. Deletion is permanent: neither you nor we can restore it.
We also do not accept guest posts, article submissions or reader-written guides. And we cannot promise that a page is free of errors; when one is reported and confirmed, we correct or annotate the page and record the change.